Overview
We aim to ensure complete satisfaction with your purchase. If, for any reason, you are not entirely satisfied with a product, our Refund and Returns Policy will guide you through the process to make it as smooth as possible.
1. Return Eligibility
- Products must be returned within 30 days of purchase.
- Items must be unused, in the same condition as received, and in original packaging.
- Receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
Some items are not eligible for return, including:
- Clearance or sale items.
- Gift cards.
- Personalized products.
3. Defective or Damaged Goods
If you receive a defective or damaged item, please contact us immediately at cutzbypaul@cbphairunits.com. We will promptly arrange a replacement or refund.
4. Shipping Costs
Customers are responsible for shipping costs for returning items. For defective or incorrect items, we will cover the return shipping costs.
5. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within a certain number of days.
6. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank. It may take some time before your refund is officially posted.
7. Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
8. Contact Us
For more information about our Refund and Returns Policy, please contact us at cutzbypaul@cbphairunits.com.